Privacy Policy

Privacy Policy

Effective Date: March 5, 2020
Last Updated: August, 12th 2025

1. Controllers of Personal Information

This Privacy Policy applies to In Phase International Ltd, Space Data Centres Ltd, and their affiliates (collectively referred to as “In Phase Audio”).
Registered Address: DB House, Rani Drive, Nottingham, United Kingdom.

2. Information We Collect

We collect personal information to provide, improve, and personalise our products and services.

2.1 Information You Provide to Us

  • Details you provide when purchasing from or interacting with In Phase Audio.

  • Information submitted via “Your Account” on our website.

  • Communications with us via phone, email, chat, or in person.

  • Information entered for competitions, promotions, wish lists, or product reviews.

2.2 Automatic Information

When you use In Phase Audio Services, we automatically collect:

  • Device and browser identifiers (cookies, IP addresses).

  • Interaction data (pages viewed, features used, settings).

  • Technical data (error logs, connection type, device performance).

2.3 Information from Other Sources

We may receive updated contact details, account information, and purchase history from delivery partners, payment processors, or affiliated businesses.

3. How We Use Your Information

We use your personal information to:

  • Process Orders: Handle purchases, deliveries, payments, and returns.

  • Provide Services: Operate and improve In Phase Audio Services.

  • Personalise Experience: Recommend products and tailor content.

  • Communicate: Send order updates, customer service responses, and promotional offers.

  • Comply with Law: Meet legal, tax, and accounting obligations.

  • Prevent Fraud: Detect and prevent fraudulent activity and manage credit risks.

  • Advertising: Display relevant product and service promotions.

4. Sharing Your Information

We do not sell customer data. We share it only as follows:

  • With Affiliates: Within the In Phase Audio Group.

  • With Service Providers: For delivery, payment processing, marketing, IT support, and analytics.

  • Business Transfers: If our business or assets are sold or merged.

  • Legal Compliance: When required by law, court order, or to protect rights, property, and safety.

5. Cookies & Tracking Technologies

We use cookies to recognise your browser or device, improve site performance, and personalise content. You may disable cookies in your browser, but some features of In Phase Audio Services may not function correctly. See our [Cookie Policy] for details.

6. Your Choices & Rights

You have the right to:

  • Access the personal information we hold about you.

  • Correct, delete, or restrict processing of your data.

  • Withdraw consent for certain uses.

  • Object to data processing in specific situations.

  • Receive a copy of your data in portable format.

To exercise your rights, contact Customer Services.

7. Security of Your Information

We protect your data through:

  • SSL encryption during transmission.

  • Secure storage systems and restricted access.

  • Identity verification before disclosure of personal data.

  • Security features on devices and accounts.

8. Retention of Data

We keep personal information for as long as necessary to provide In Phase Audio Services, comply with legal obligations, and resolve disputes. This includes retaining transaction history for order verification and customer support.

9. Third-Party Links & Advertisers

Our website may contain third-party ads or links. We are not responsible for their content or privacy practices.

10. International Data Transfers

In Phase International Ltd and certain affiliates comply with the EU-US Privacy Shield Framework for handling personal data from the EU and UK.

11. Klarna Payments

If you choose Klarna payment options, we share necessary data with Klarna for eligibility checks and tailored payment offers. See Klarna’s Privacy Policy for more details.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with a new effective date.

Contact Us:
In Phase Audio – Privacy Officer
DB House, Rani Drive, Nottingham, United Kingdom
Email: sales@inphaseaudio.co.uk